What currency are your prices in?
All of our prices displayed are in US dollars (USD).
What forms of payment do you accept?
Please note, sales tax will be applied to merchandise shipped to New York, California and Massachusetts. If your card is declined, please double check that your information has been entered correctly. If you are still receiving an error message, please try another card or call your bank.
How do I know which size will fit me best?
The Size Guide serves as a general guideline for helping you find your size. Our silhouettes vary from slim-fitting to oversized, so each style will have different measurements. If you have questions about a specific style’s measurements, you can always reach out to our Customer Service team.
Do you have a “gift” option?
Yes, we do. Please select Gift Box at checkout and your order will ship in a custom gift box for an additional $5.00 USD.
We also offer Sleepy Jones e-gift cards. An e-gift card can be used to purchase any Sleepy Jones item online or in-store. Our e-gift cards are delivered to you by email so that you can choose to print or forward the gift card to the recipient. Sleepy Jones e-gift cards do not expire and have no additional processing fees.
What if I need to change or cancel my order?
Once an order is placed, we’re unable to make any changes to that order. You can, however, request to cancel your order so you can place a new order with the changes you need. We process orders quickly, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to Customer Service right away, and be sure to include your order number in your request. We’ll do our best to catch it before it goes out!
Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact Customer Service right away.
What’s the status of my order?
Once you’ve received your shipping confirmation email you can click on “Track It” and see the status of your delivery. It may take 24 hours for tracking updates to appear.
If you have any questions about the status of your order please reach out to Customer Service.
What if something I ordered arrived damaged?
Contact us right away and we’ll help you out.
My package is lost!
Oh no! If your package has been lost in transit, please reach out to Customer Service right away.
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
What does Final Sale mean?
All items marked final sale have been reduced in price and cannot be returned for a refund or exchanged for a different size, color, or style. We understand that buying Final Sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to Customer Service before placing your order.
Can I return Final Sale items?
All items marked final sale cannot be returned for a refund or exchanged for a different size, color, or style. If you send a “Final Sale” item back to us for a return we will not be able to process a refund. Once received at our warehouse, any final sale return will automatically be shipped back to you. No exceptions will be made for sizing, fit, or fabric issues. If you have questions, contact Customer Service before placing your order.
What happens if I purchase a gift for someone that is “Final Sale”?
Items purchased as a gift are still applicable to our “Final Sale” policy and can’t be returned for a refund or exchanged for a different size, color, or style.
What if a Final Sale item I ordered arrived damaged?
Contact us right away and we’ll help you out.
Something I ordered is now on sale. Will you match the new price?
Sorry, price adjustments will not be done for items with a reduced price. We only offer sales for a limited time, so by buying early you ensure that you get the style in the color and size you want!
Do you offer free shipping in the U.S.?
We offer free ground shipping on all orders over $75 within the continental U.S.
How fast is your shipping?
Most of our orders are shipped within 24 hours of purchase from our New Jersey warehouse, pending availability, credit verification and weather permitting. Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date. If you live within the tri-state area, your order will likely arrive next day if shipped Standard.
If you need your item(s) sooner, please select the expedited shipping option which is only available within the continental U.S. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Any shipping costs are nonrefundable.
We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery yet.
During big promotions, please allow an additional day for processing.
Do you offer overnight shipping?
Yes! We offer overnight shipping for orders within the continental U.S. You can select Next Day Delivery for $30 at checkout. See the chart below for delivery information. This shipping cost is nonrefundable. We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery.
|Free Standard Shipping||Free for orders of $75 or more*||3-7 Business Days|
|Standard Delivery||$10||3-7 Business Days|
|2 Day Delivery||$15||2 Business Days if placed by 2pm EST|
|Next Day Delivery||$30||1 Business Day if placed by 2pm EST|
*Free ground shipping only applies to orders over $200 within the continental U.S.
Next Day Delivery Schedule
|Order before||Expected delivery|
|Monday 2pm EST||Tuesday|
|Tuesday 2pm EST||Wednesday|
|Wednesday 2pm EST||Thursday|
|Thursday 2pm EST||Friday|
|Friday 2pm EST||Monday|
|Saturday 2pm EST||Tuesday|
|Sunday 2pm EST||Tuesday|
Do you ship to P.O. boxes?
Unfortunately, UPS does not deliver to P.O. boxes. If you entered a P.O. box as your delivery address we will reach out to get an alternative address, which may delay your delivery.
Holiday Extended Return Policy
Full price purchases made between October 31, 2019 and December 24, 2019 are eligible for an extended return period through January 15, 2020.
All Sale Merchandise is Final Sale.
No returns or exchanges. Previous purchases are not eligible for discount. Sale items are ineligible for price adjustments.
How much does international shipping cost?
We offer worldwide shipping to our customers outside of the United States for a $50 shipping fee. Please note, taxes and duties are not included and are the responsibility of the customer. You will have to pay these fees separately when your order arrives. Duties and taxes are nonrefundable. For more information, please contact your local customs office.
Please note, there is a $30 restocking fee for international order returns.
What is your online return policy?
For online orders, we accept goods in new condition with original tags attached for a full refund. Return shipping is free for returns within the continental U.S. We also offer returns for our international customers for a $30 restocking fee.
You have 14 calendar days from the day you receive your shipment to postmark your items for return. Your refund will be credited to the same credit card used to make the purchase. Please note that all underwear, bras, hosiery, swimwear, eyewear, vintage and sale items are final sale. Please return the goods you buy online through our easy online return process, and the goods you buy in-store back to the store.
Sleepy Jones monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
What if my return is late?
All returns should be in new, unworn condition with the tags still attached. Returns postmarked an additional 7 days outside of the 14 day policy are ineligible for a refund but will automatically be processed for an online credit. Any returns postmarked more than 21 days from the delivery date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.
What if I need to exchange something for a different size or color?
If you would like to exchange your good(s), please let us know what new size and/or color you would like instead. We only accept exchanges for like items in a different size and/or color (color, only if they are the same price). All returns and exchanges must be unwashed, unworn and have their original tags and labels. When the return is scanned at our warehouse, we will send the refund or exchange, which generally takes 2 business days from the receipt of the package.
When will I get my refund?
Once we receive your return, please allow 2-3 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.
What is your online and in-store return policy?
For in store purchases, we accept returns back for credit or exchange only within 14 days of purchase. We accept items in new condition with original tags attached. Please note that all underwear, bras, hosiery, swimwear, eyewear, vintage and sale items are final sale. Please return the goods you buy in store back to the store, and return the goods you buy online through our easy return process.
How do I return an order from within the U.S.?
For our U.S. customers we offer free returns. Just reach out to Customer Service at email@example.com with your order number and the items you want to return, and we will provide a pre-paid UPS return label.
For your return, please:
* Please only send returns using our pre-paid return labels so that we can track your goods. We cannot refund a lost return that was sent using a method other than our return labels.
How do I return an order from outside the U.S.?
If you are sending back a return from outside the U.S., just reach out to Customer Service with your order number and the items you want to return for a return authorization. You will be responsible for all return shipping fees. There is a $30 restocking fee for international returns that will be deducted from your refund when the return is processed. Pick-ups are not included in this service. Any duties and taxes paid are nonrefundable.
Please send your return to:
Sleepy Jones c/o Boxzooka
530 Secaucus Road
In your return please:
* We cannot refund a lost return that was sent using a method other than our return labels.
I am getting married and want to gift my bridesmaids and groomsmen Sleepy Jones. What should I do?
If you’re in LA or NY and would like to try on our bridal styles in store, please reach out to us to make an appointment.
New York Showroom
35 East Broadway
NYC, NY 10002
1318B Montana Avenue
Santa Monica, CA 90403
Mon – Sat: 10am – 6pm
Sun: 11am – 6pm
If you can’t make it to one of our stores, don’t sweat it. Email us at firstname.lastname@example.org so we can set up a time for you to chat with a member of our Customer Service team. We will discuss all the details and see what we can do to help with your big day.
Can I order custom embroidery for my wedding or bridal party?
Absolutely. Email us at email@example.com so we can set up a time for you to chat with a member of our Customer Service team.
Do you offer group discounts for bridal parties?
Sorry, we do not offer group discounts.
Where can I purchase a Sleepy Jones Gift Card?
You can purchase an e-gift card online and a physical gift card at any of our stores.
Can I use Gift Cards online and in store?
Unfortunately, we cannot. E-gift cards must be used online and physical gift cards must be used in-store.
Do you have anywhere I can try things on?
Yes! If you are in Los Angeles, you can shop at our store. If you’re looking for a specific style, we recommend calling ahead to make sure it is available to try on in store.
1318B Montana Avenue
Santa Monica, CA 90403
Mon – Sat: 10am – 6pm
Sun: 11am – 6pm
What is your in store return policy?
For in store purchases, we accept returns back for credit or exchange only within 14 days of purchase. We accept items in new condition with original tags attached. Please note that all underwear, bras, hosiery, swimwear, eyewear, vintage and sale items are final sale. Please return the goods you buy instore back to the store, and return the goods you buy online through our easy online return process.
How do I care for my Sleepy Jones items?
Each item is unique and may require different care. Attached to each garment is a care label that will provide you with care instructions to maintain the quality of your item.
Monday – Friday 10am – 5pm EST
Call us at 212-260-3821
Or, email us anytime at firstname.lastname@example.org and we will reply within 1 business day.
Who can I contact about press inquiries?
Please email email@example.com with any press inquiries.
Who can I contact about wholesale inquiries?
Please email firstname.lastname@example.org with any wholesale inquiries. You can also find us on Joor.