What’s the status of my order?
After your order ships, you will receive a shipping confirmation email with tracking information. Items typically ship within 2 business days of receipt of the order.
We have experienced challenges due to the impact of COVID on all shipping and logistics so we recommend placing orders with additional time for delivery.
If you have any other questions about the status of your order, please email us at firstname.lastname@example.org.
What if I need to change or cancel my order?
Once an order is placed, we’re unable to make any changes to that order.
You can, however, request to cancel your order so you can place a new order with the changes you need. To request cancellation, reach out to email@example.com right away, and be sure to include your order number in your request. We’ll do our best to catch it before it goes out!
Once an order has shipped, we are unable to cancel it.
What if something I ordered arrived damaged?
Contact us right away at firstname.lastname@example.org and we’ll help arrange a replacement.
My package is lost!
If your package has been lost in transit, please reach out to email@example.com right away. We will sort things out with the carrier and arrange a replacement.
If an order has been delivered to the correct shipping address and goes missing (whether lost or stolen), we are not responsible for the loss but can provide advice for navigating the investigation with the carrier.
Do you have a “gifting” option?
(CURRENTLY UNAVAILABLE AS OF JUNE 16th, 2021 UNTIL FURTHER NOTICE) Yes, we do. Please select Gift Wrap at checkout and your order will ship in a custom gift box for an additional fee.
Please note that we are only able to accommodate one (1) gift wrapped item per order. If you are interested in including more than one gift box to your cart, you must create another order per gift.
We only offer gift boxes with the purchase of other Sleepy Jones product.
Do you have gift cards?
We offer Sleepy Jones e-gift cards for online purchases and in-store gift cards for use at our Madison Ave store in NYC.
E-gift cards can be used to purchase any Sleepy Jones item online. Our e-gift cards are delivered to you by email so that you can choose to print or forward the gift card to the recipient. Sleepy Jones e-gift cards do not expire and have no additional processing fees.
What forms of payment do you accept?
- American Express
If your card is declined, double check that your information has been entered correctly, your billing address must match exactly the address associated with the card. If you continue to receive an error message, try another card or call your bank.
Sales tax will be applied to merchandise shipped to New York, California, and Pennsylvania.
What currency are your prices in?
Prices are displayed in US dollars (USD).
How do I know which size will fit me best?
Our Size Guide serves as a guideline for helping you find your size. Our silhouettes vary from slim-fitting to oversized, so each style will have different measurements. If you have questions about a specific style’s measurements, you can always reach out to our Customer Service team.