Frequently Asked Questions

What’s the status of my order?

After your order ships, you will receive a shipping confirmation email with tracking information. Items typically ship within 2 business days of receipt of the order.

What if I need to change or cancel my order?

Once an order is placed, we’re unable to make any changes to that order. You can, however, request to cancel your order so you can place a new order with the changes you need. To request cancellation, reach out to right away, and be sure to include your order number in your request. We’ll do our best to catch it before it goes out!

My package is lost!

If your package has been lost in transit, please reach out to right away. We will sort things out with the carrier and arrange a replacement. If an order has been delivered to the correct shipping address and goes missing (whether lost or stolen), we are not responsible for the loss but can provide advice for navigating the investigation with the carrier.

What if something I ordered arrived damaged?

Contact us right away at help@sleepyjones.comand we’ll help arrange a replacement.