Frequently Asked Questions

What’s the status of my order?

After your order ships, you will receive a shipping confirmation email with tracking information. Items typically ship within 2 business days of receipt of the order.

What if I need to change or cancel my order?

Once an order is placed, we’re unable to make any changes to that order. You can, however, request to cancel your order so you can place a new order with the changes you need. To request cancellation, reach out to help@sleepyjones.com right away, and be sure to include your order number in your request. We’ll do our best to catch it before it goes out!

My package is lost!

If your package has been lost in transit, please reach out to help@sleepyjones.com right away. We will sort things out with the carrier and arrange a replacement. If an order has been delivered to the correct shipping address and goes missing (whether lost or stolen), we are not responsible for the loss but can provide advice for navigating the investigation with the carrier.

What if something I ordered arrived damaged?

Contact us right away at help@sleepyjones.comand we’ll help arrange a replacement.

What is the Shipping Policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. We ship most ground orders within 2 business days of purchase from our Pennsylvania warehouse. For orders under $150 and for any expedited shipping options, shipping costs are nonrefundable. Expedited shipping is available only within the continental U.S. For more information, please visit our Shipping page.

Do you ship to P.O. Boxes?

Yes, we do ship to P.O. Boxes! Shipments to PO boxes are sent via DHL.

Do you offer International Shipping?

Yes, we offer worldwide shipping to our customers outside of the United States for a $75 shipping fee. Taxes and duties are not included and are the responsibility of the customer. You will have to pay these fees separately when your order arrives

What forms of payment do you accept?

We accept Shop Pay, PayPal, Apple Pay, Google Pay, Visa, Mastercard, American Express, JCB, Discover, and Diners Club Credit Cards or Debit Cards. Unfortunately, we cannot accept checks, money orders, or American Express gift cards.

How do I pay with a gift card?

To redeem your gift card, just choose Gift Card as your payment method at checkout, and enter the unique code included in your gift card email. If the gift card amount is less than your order total, you'll also need to add an additional payment method to cover the remaining balance for the order. If your gift card has a remaining balance after your order is placed, you can use that amount on your next order, so be sure to save your unique code to use again next time!

What can I do if my payment is declined?

We recommend checking that your card's billing details (such as the security code and zip code) match what you’ve entered into our system, and that your card is not expired. Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.

Do you have a "gifting option"?

Yes, we do. Please select Gift Wrap at checkout and your order will ship in a custom gift box for an additional fee. Please note that we are only able to accommodate one (1) gift wrapped item per order. If you are interested in including more than one gift box to your cart, you must create another order per each gift.

Do you have gift cards?

Yes, we offer Sleepy Jones e-gift cards for online purchases. E-gift cards can be used to purchase any Sleepy Jones item online. Our e-gift cards are delivered to you by email so that you can choose to print or forward the gift card to the recipient. Sleepy Jones e-gift cards do not expire and have no additional processing fees.