What’s the status of my order?
After your order ships, you will receive a shipping confirmation email with tracking information. Items typically ship within 1 business day of receipt of the order.
If you have any other questions about the status of your order, please email us at firstname.lastname@example.org.
What if I need to change or cancel my order?
Once an order is placed, we’re unable to make any changes to that order.
You can, however, request to cancel your order so you can place a new order with the changes you need. To request cancellation, reach out to email@example.com right away, and be sure to include your order number in your request. We’ll do our best to catch it before it goes out!
Once an order has shipped, we are unable to cancel it.
What if something I ordered arrived damaged?
Contact us right away at firstname.lastname@example.org and we’ll help arrange a replacement.
My package is lost!
If your package has been lost in transit, please reach out to email@example.com right away. We will sort things out with the carrier and arrange a replacement.
If an order has been delivered to the correct shipping address and goes missing (whether lost or stolen), we are not responsible for the loss but can provide advice for navigating the investigation with the carrier.
Do you have a “gifting” option?
Yes, we do. Please select Gift Box at checkout and your order will ship in a custom gift box for an additional $7. (CURRENTLY OUT OF STOCK)
Please note that we are only able to accommodate one (1) gift box per order. If you are interested in including more than one gift box to your cart, you must create another order per gift.
We only offer gift boxes with the purchase of other Sleepy Jones product.
Do you have gift cards?
We offer Sleepy Jones e-gift cards for online purchases and in-store gift cards for use at our Santa Monica store.
E-gift cards can be used to purchase any Sleepy Jones item online. Our e-gift cards are delivered to you by email so that you can choose to print or forward the gift card to the recipient. Sleepy Jones e-gift cards do not expire and have no additional processing fees.
What forms of payment do you accept?
- American Express
If your card is declined, double check that your information has been entered correctly, your billing address must match exactly the address associated with the card. If you continue to receive an error message, try another card or call your bank.
Sales tax will be applied to merchandise shipped to New York, California, and Pennsylvania.
What currency are your prices in?
Prices are displayed in US dollars (USD).
How do I know which size will fit me best?
Our Size Guide serves as a guideline for helping you find your size. Our silhouettes vary from slim-fitting to oversized, so each style will have different measurements. If you have questions about a specific style’s measurements, you can always reach out to our Customer Service team.
What currency are your prices in?
All of our prices displayed are in US dollars (USD).
All sale merchandise is final sale. There are no returns, exchanges or price adjustments for final sale items.
We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to firstname.lastname@example.org before placing your order.
If you send a final sale item back to us, we will not process a refund. The item will automatically be shipped back to you. No exceptions will be made. If you have questions, contact us before placing your order.
Sale items purchased as a gift are subject to our final sale policy and cannot be returned for a refund or exchanged for a different size, color, or style.
If you receive a final sale item that is damaged, contact us right away and we will help.
We do not offer price adjustments.
We offer free ground shipping on all orders over $75 within the continental U.S.
For orders under $75 and for any expedited shipping options, shipping costs are nonrefundable. Expedited shipping is available only within the continental U.S.
We ship to PO boxes using DHL.
Most of our orders are shipped within 1 business day of purchase from our Pennsylvania warehouse. Once your order is shipped, we estimate you will receive it within 3-8 business days of its ship date. We do not ship on weekends or U.S. holidays, and do not offer Saturday delivery.
See the chart below for delivery information.
|Free Standard Shipping||Free for orders of $75 or more, in the continental U.S.||3-7 Business Days after shipment|
|Standard Delivery||$10||3-7 Business Days after shipment|
|2 Day Delivery||$15||2 Business Days after shipment if placed by 12pm EST|
|Next Day Delivery||$30||1 Business Day after shipment if placed by 12pm EST|
Next Day Delivery Schedule
|Order before||Expected delivery|
|Monday 2pm EST||Tuesday|
|Tuesday 2pm EST||Wednesday|
|Wednesday 2pm EST||Thursday|
|Thursday 2pm EST||Friday|
|Friday 2pm EST||Monday|
|Saturday 2pm EST||Tuesday|
|Sunday 2pm EST||Tuesday|
We offer worldwide shipping to our customers outside of the United States for a $50 shipping fee. Taxes and duties are not included and are the responsibility of the customer. You will have to pay these fees separately when your order arrives.
Duties and taxes are nonrefundable. For more information, please contact your local customs office.
Please note, there is a $30 restocking fee for international order returns.
Return & Exchange Policy
We provide refunds on product returned in new, unwashed, and unworn condition with original tags attached within 14 days of receipt of the order. You must request return authorization by emailing email@example.com. We will then send you a Fedex shipping label.
Return shipping is free within the continental U.S. Please only send returns using our pre-paid return labels so that we can track your goods. We cannot refund a lost return that was sent using a method other than our return labels.
Unauthorized returns are not accepted. Gift boxes are non-refundable and non-returnable.
For international returns, customers are responsible for shipping back to the U.S. International returns are subject to a $30 re-stocking fee.
Store purchases must be returned in-store, within 14 days of the purchase, in new (unwashed, unworn) condition with original tags attached.
Please note that all underwear, sale items, and gift boxes are final sale.
Refunds are credited to the credit card used to make the purchase.
After we receive your return, please allow 2-3 business days for our warehouse to process, and then 5-10 business days for your bank to post the refund to your account.
We’ll send you an email when our warehouse team has processed your refund so you know it’s on the way.
Can I return something online that I bought at your store (or vice versa)?
We’re only able to accept returns via the original purchase method.
How do I return an order from outside the U.S.?
If you are sending back a return from outside the U.S., reach out to firstname.lastname@example.org with your order number and the items you want to return for a return authorization. You will be responsible for all return shipping fees. There is a $30 restocking fee for international returns that will be deducted from your refund when the return is processed. Pick-ups are not included in this service. Any duties and taxes paid are nonrefundable.
If you would like to make an exchange, please email us at email@example.com with what you’d like to exchange for, along with your order number, within 30 calendar days of purchase. Exchanged merchandise must be in new, unwashed, and unworn condition with original tags attached.
Group Gifts & Customization
Pajamas make a perfect gift for weddings, holidays and other special events. We are happy to help you navigate the purchasing process for larger groups. Please reach out to us at firstname.lastname@example.org
Custom embroidery is available for groups, email us for details.
Our Santa Monica store:
1318B Montana Avenue
Santa Monica, California 90403
Monday – Saturday: 10am – 6pm
Sunday: 11am – 6pm
Each item is labelled with care instructions to help maintain the quality of your item.
Please follow the care labels carefully, for we are unable to process any refunds or exchanges if the product is mistreated.
We’re here to help!
By phone at 212-260-3821, where we are available Monday – Friday, 10am – 5pm EST.
By email at email@example.com. You can expect a reply within 1 business day.
Press inquiries can be sent to firstname.lastname@example.org
Wholesale inquiries should be sent to email@example.com.