Returns & Exchanges

Extended Holiday Return Policy

Orders placed between November 22nd and December 24th are eligible for returns and exchanges until January 12th, 2024. All items marked final sale are not eligible for returns and exchanges. 

Returns

We offer refunds on product returned in new, unwashed, and unworn condition with original tags attached within 14 days of receipt of the order. To start a return or exchange, click here. Returns must be postmarked within 7 days of receipt of the mailing label to be eligible for a refund.

One-time return shipping is free within the continental U.S. Please only send returns using our pre-paid return labels so that we can track your goods. We cannot refund a lost return that was sent using a method other than our return labels.

Unauthorized returns are not accepted. Gift boxes are non-refundable and non-returnable.
Please note that all underwear, bras, eye masks, vintage, embroidered items, sale items, and gift boxes are final sale.
Initiate a return

Refunds

Refunds are credited to the credit card used to make the purchase. After we receive your return, please allow 5 business days for our warehouse to process, and then 5-10 business days for your bank to post the refund to your account. We’ll send you an email when our warehouse team has processed your refund so you know it’s on the way.

 

International Returns

If you are sending back a return from outside the U.S., reach out to help@sleepyjones.com with your order number and the items you want to return for a return authorization. You will be responsible for all return shipping fees. There is a $30 restocking fee for international returns that will be deducted from your refund when the return is processed. Pick-ups are not included in this service. Any duties and taxes paid are nonrefundable.

 

Exchanges

If you would like to make a one-off exchange, please click here. Exchanges must be made within 14 calendar days of purchase. Shipments must be postmarked within 7 days of receipt of the mailing label to be eligible for an exchange.  

Exchanged merchandise must be in new, unwashed, and unworn condition with original tags attached. 

 

Sale

There are no returns, exchanges or price adjustments for final sale items. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to help@sleepyjones.com before placing your order. If you send a final sale item back to us, we will not process a refund. The item will automatically be shipped back to you. No exceptions will be made. If you have questions, contact us before placing your order.

Sale items purchased as a gift are subject to our final sale policy and cannot be returned for a refund or exchanged for a different size, color, or style. 

If you receive a final sale item that is damaged, contact us right away and we will help.

We do not offer price adjustments.