Shipping, Returns, & Exchanges
UPS has suspended service guarantees for ground deliveries until further notice.
Please consider a 1 day buffer for 2 Day Air and Next Day Air.
We offer free ground shipping on all orders over $150 within the continental U.S.
For orders under $150 and for any expedited shipping options, shipping costs are nonrefundable. Expedited shipping is available only within the continental U.S.
We ship most ground orders within 2 business days of purchase from our Pennsylvania warehouse. We have experienced challenges due to the impact of COVID on all shipping and logistics so we recommend placing orders with additional time for delivery.
Once your order is shipped, we estimate you will receive it within 3-8 business days of its ship date. We do not ship on weekends or U.S. holidays, and do not offer Saturday delivery as an option at checkout. Saturday delivery may occur at the shipping carrier's discretion, especially during high volume shipment seasons.
Signing for your purchase
Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will make another attempt to deliver your purchase.
You can choose to waive the signature on the shipping page at checkout. Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.
See the chart below for delivery information.
|Free Standard Shipping||Free for orders of $150 or more, in the continental U.S.||3-7 Business Days after shipment|
|Standard Delivery||$10||3-7 Business Days after shipment|
|2 Day Delivery||$27||2 Business Days after shipment if placed by 12pm EST|
|Next Day Delivery||$40||1 Business Day after shipment if placed by 12pm EST|
|Next Day Delivery Schedule|
|ORDER BEFORE:||EXPECTED DELIVERY:|
|Monday 12pm EST||Tuesday|
|Tuesday 12pm EST||Wednesday|
|Wednesday 12pm EST||Thursday|
|Thursday 12pm EST||Friday|
|Friday 12pm EST||Monday|
|Saturday 12pm EST||Tuesday|
|Sunday 12pm EST||Tuesday|
Shipments to PO boxes are sent via DHL.
Shipments to Puerto Rico are sent via UPS SurePost.
We offer worldwide shipping to our customers outside of the United States for a $75 shipping fee. Taxes and duties are not included and are the responsibility of the customer. You will have to pay these fees separately when your order arrives.
Duties and taxes are nonrefundable. For more information, please contact your local customs office.
Please note, there is a $30 restocking fee for international order returns.
We offer refunds on product returned in new, unwashed, and unworn condition with original tags attached within 14 days of receipt of the order. To start a return or exchange, click here. Returns must be postmarked within 7 days of receipt of the mailing label to be eligible for a refund.
One-time return shipping is free within the continental U.S. Please only send returns using our pre-paid return labels so that we can track your goods. We cannot refund a lost return that was sent using a method other than our return labels.
Unauthorized returns are not accepted. Gift boxes are non-refundable and non-returnable.
For international returns, customers are responsible for shipping back to the U.S. International returns are subject to a $30 re-stocking fee.
Store purchases must be returned in-store, within 14 days of the purchase, in new (unwashed, unworn) condition with original tags attached.
Please note that all underwear, bras, eye masks, vintage, embroidered items, sale items, and gift boxes are final sale.
Refunds are credited to the credit card used to make the purchase.
After we receive your return, please allow 5 business days for our warehouse to process, and then 5-10 business days for your bank to post the refund to your account.
We’ll send you an email when our warehouse team has processed your refund so you know it’s on the way.
Can I return something online that I bought at your store (or vice versa)?
We’re only able to accept returns via the original purchase method.
If you are sending back a return from outside the U.S., reach out to firstname.lastname@example.org with your order number and the items you want to return for a return authorization. You will be responsible for all return shipping fees. There is a $30 restocking fee for international returns that will be deducted from your refund when the return is processed. Pick-ups are not included in this service. Any duties and taxes paid are nonrefundable.
If you would like to make a one-off exchange, please click here. Exchanges must be made within 14 calendar days of purchase. Shipments must be postmarked within 7 days of receipt of the mailing label to be eligible for an exchange.
Exchanged merchandise must be in new, unwashed, and unworn condition with original tags attached.
All sale merchandise is final sale. There are no returns, exchanges or price adjustments for final sale items.
We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to email@example.com before placing your order.
If you send a final sale item back to us, we will not process a refund. The item will automatically be shipped back to you. No exceptions will be made. If you have questions, contact us before placing your order.
Sale items purchased as a gift are subject to our final sale policy and cannot be returned for a refund or exchanged for a different size, color, or style.
If you receive a final sale item that is damaged, contact us right away and we will help.
We do not offer price adjustments.