We offer free ground shipping on all orders over $75 within the continental U.S.
For orders under $75 and for any expedited shipping options, shipping costs are nonrefundable. Expedited shipping is available only within the continental U.S.
We ship to PO boxes using DHL.
Most of our orders are shipped within 1 business day of purchase from our Pennsylvania warehouse. Once your order is shipped, we estimate you will receive it within 3-8 business days of its ship date. We do not ship on weekends or U.S. holidays, and do not offer Saturday delivery.
See the chart below for delivery information.
|Free Standard Shipping||Free for orders of $75 or more, in the continental U.S.||3-7 Business Days after shipment|
|Standard Delivery||$10||3-7 Business Days after shipment|
|2 Day Delivery||$15||2 Business Days after shipment if placed by 12pm EST|
|Next Day Delivery||$30||1 Business Day after shipment if placed by 12pm EST|
|Next Day Delivery Schedule|
|ORDER BEFORE:||EXPECTED DELIVERY:|
|Monday 2pm EST||Tuesday|
|Tuesday 2pm EST||Wednesday|
|Wednesday 2pm EST||Thursday|
|Thursday 2pm EST||Friday|
|Friday 2pm EST||Monday|
|Saturday 2pm EST||Tuesday|
|Sunday 2pm EST||Tuesday|
We offer worldwide shipping to our customers outside of the United States for a $50 shipping fee. Taxes and duties are not included and are the responsibility of the customer. You will have to pay these fees separately when your order arrives.
Duties and taxes are nonrefundable. For more information, please contact your local customs office.
Please note, there is a $30 restocking fee for international order returns.
Holiday Extended Return Policy
Full price purchases made between October 31, 2020 and December 24, 2020 are eligible for an extended return period through January 15, 2021.
We provide refunds on product returned in new, unwashed, and unworn condition with original tags attached within 14 days of receipt of the order. You must request return authorization by emailing email@example.com. We will then send you a Fedex shipping label.
One-time return shipping is free within the continental U.S. Please only send returns using our pre-paid return labels so that we can track your goods. We cannot refund a lost return that was sent using a method other than our return labels.
Unauthorized returns are not accepted. Gift boxes are non-refundable and non-returnable.
For international returns, customers are responsible for shipping back to the U.S. International returns are subject to a $30 re-stocking fee.
Store purchases must be returned in-store, within 14 days of the purchase, in new (unwashed, unworn) condition with original tags attached.
Please note that all underwear, bras, eye masks, vintage, sale items, and gift boxes are final sale.
Refunds are credited to the credit card used to make the purchase.
After we receive your return, please allow 2-3 business days for our warehouse to process, and then 5-10 business days for your bank to post the refund to your account.
We’ll send you an email when our warehouse team has processed your refund so you know it’s on the way.
Can I return something online that I bought at your store (or vice versa)?
We’re only able to accept returns via the original purchase method.
If you are sending back a return from outside the U.S., reach out to firstname.lastname@example.org with your order number and the items you want to return for a return authorization. You will be responsible for all return shipping fees. There is a $30 restocking fee for international returns that will be deducted from your refund when the return is processed. Pick-ups are not included in this service. Any duties and taxes paid are nonrefundable.
If you would like to make a one-off exchange, please email us at email@example.com with what you’d like to exchange for, along with your order number, within 30 calendar days of purchase. Exchanged merchandise must be in new, unwashed, and unworn condition with original tags attached.
All sale merchandise is final sale. There are no returns, exchanges or price adjustments for final sale items.
We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to firstname.lastname@example.org before placing your order.
If you send a final sale item back to us, we will not process a refund. The item will automatically be shipped back to you. No exceptions will be made. If you have questions, contact us before placing your order.
Sale items purchased as a gift are subject to our final sale policy and cannot be returned for a refund or exchanged for a different size, color, or style.
If you receive a final sale item that is damaged, contact us right away and we will help.
We do not offer price adjustments.